Frequently Asked Questions
Have questions? We’re here to help.
What is the difference between a Lip Paint and a Lip Gloss?
Our Lip Paints come in a creamy liquid form that dries down to a matte finish. They deliver intense color and lasting wear. Our Lip Glosses come in a liquid, gel-like consistency that leave a shiny finish. The sheer, reflective look can be clear, tinted with color, and include glitter.
I’ve heard matte lippies can be drying. Are yours?
SOOO GOOD Lip Paints are made with nourishing Sunflower Seed and Jojoba Oils, ensuring your lips stay moisturized and soft. Vitamins A, B, D, E, and Omega Acids help form a protective moisture barrier and actually help reduce the appearance of fine lines and wrinkles.
How can I prevent the transfer of your Lip Paints?
Apply a thin layer of product to lips, allowing it to dry completely. Using lip liner also helps prevent feathering.
I find the darker colors are harder to remove. Is there a trick?
We recommend using an oil-based cleanser or makeup wipe. Rub gently in circular motions until pigment is removed. Follow by rinsing lips with cool water and patting dry.
Can I get a price adjustment if a product I purchased goes on sale?
Unfortunately, we do not offer price adjustments. Please note that all purchases made during promotional periods are final sale and cannot be returned or exchanged to take advantage of future promotions. By completing your purchase, you acknowledge and agree that items purchased during any promotional sale cannot be price adjusted for subsequent promotions. We reserve the right to modify or cancel promotions at any time without prior notice.
How much is shipping?
We offer a $10 flat rate shipping cost anywhere in the U.S.
When can I expect my order?
Orders placed by noon PST are normally processed and shipped within approximately two (2) business days from the date the order was placed, unless there is a sale or launch which may delay fulfillment and email response times. Domestic shipping within the U.S. usually takes 3-10 business days. An email containing your tracking information will be sent to you once your order leaves our Los Angeles warehouse.
What happens if my products are damaged or missing?
Please contact customer service through our Contact Form so that we could assist you.
Still Need Help?
At SOOO GOOD Cosmetics, we believe the customer comes first. If you have any additional questions about our products or brand, please reach out to us.